- Category: Windows Client
The reason this happens is because of the preview pane that users use.
You have two options to fix this.
- Make people stop using the preview pane (good luck with that)
- Install the x64 version of Office
- Implement the fix below
This only happens if you have a 32-bit version of Word installed on a 64 bit Windows OS. The preview pane tries to call a handler that's not made for these versions of Windows.